FAQs

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments.

Q. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of £0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled.

Q. WHEN WILL MY ORDER ARRIVE?

Your order will ship within 3 business days from the purchase date.  In most circumstances, your order will ship sooner than that, however, due to varying order volumes at different times of the year, it may take a longer or short amount of time. If you need rush order processing or have any questions, please contact us at alvami@yahoo.com.  

Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. 

Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:

  • The merchandise's country of origin or manufacture
  • The merchandise classification, using a system adopted by the countries that we ship to
  • VAT rates are set by the country to which the order is shipping
  • Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

If you do not accept these charges after the item has been shipped and the item gets returned to us-you will be responsible for any shipping charges incurred.

Q. WHAT IS THE REFUND POLICY?

We want to be sure that you are completely satisfied with you Alvami purchase. You may return your purchase within 30 days for a refund or exchange (excluding return shipping fees) if the item is UNOPENED AND UNUSED.

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.